45 Day Returns
If within 45 days of your purchase, you are not completely satisfied, for any reason, we will either replace it or provide you with a full product refund, excluding shipping and handling. If the item has been used, a restocking fee might apply and you will be informed of the fee prior to the return. Restocking fees are generally a percentage of the product, starting at 15% or a flat amount.
Simply email us at DermProDirect@Gmail.com and indicate the reason for your return to receive a RMA #. In the subject line, include your order number. Include the packing slip with your return, and wrap the package securely. Please indicate if the item is a return or an exchange.
For your protection, we recommend you purchase insurance on your package for the value of the merchandise being returned. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:
28049 Smyth Drive
Valencia, CA 91355
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Also, if you received Free Shipping on this order, you will be charged a flat shipping fee of $5.00.
Ordering online is easy! Just select one of the categories located across the top of your screen. Then browse through our dermatologist reviewed skin care product selection until you find the item you wish to purchase. Click on the "Add to Cart" button and the item will be added to your shopping cart. Once you are finished shopping and are ready to check out, just click on "My Shopping Cart" button in the top navigation bar and then click on "Checkout" button in the cart.
Please feel free to contact us at any time during your shopping process. We will be happy to help.